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A Community of Care and Compassion for Burn Survivors
Read more: A Community of Care and Compassion for Burn SurvivorsBehind the doors of the Alexander Burn Center located within Hillcrest Medical Center, a dedicated and specialized group of doctors, nurses, therapists and staff witness patients making remarkable progress in some of the minutest measurements. The instantaneous moment that changed patients’ lives forever meets the place and the people who work tirelessly to heal and…
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I Couldn’t Have Asked For A Better Experience – Allison and Ava’s Story
Read more: I Couldn’t Have Asked For A Better Experience – Allison and Ava’s StoryI’m a mom of three boys, so my husband and I were shocked when our doctor told us we were having a girl. I asked several times, “Are you sure?” We chose Hillcrest South because it’s known for quality, especially in women’s services. I absolutely loved my entire birthing experience at Hillcrest South. The nurses…
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Claremore Leadership Series – an interview with radiology manager Leslie Maner
Read more: Claremore Leadership Series – an interview with radiology manager Leslie ManerThere are three things Hillcrest Hospital Claremore radiology manager Leslie Maner, R.T. (R) (M), ARRT, says she looks for in potential new team members that stand out among other qualities and skills. They are three things that embody how she delivers care for patients and leads her team – driving not only the patient experience,…
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Making it Personal: The Office of Patient Experience at Hillcrest
Read more: Making it Personal: The Office of Patient Experience at HillcrestA first-time expectant mother arrives at triage at 25 weeks pregnant with signs of preterm labor. A grandfather arrives for his first day of cardiac rehabilitation exercise three weeks after suffering a heart attack. A two-time breast cancer survivor arrives for chemotherapy the day of her 45th wedding anniversary. Did anyone hold the door open?…
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NICU Tradition Spreads Holiday Cheer
Read more: NICU Tradition Spreads Holiday CheerAfter nighttime diaper changes and feedings, and once the last parent has left to return home for rest, Santa’s elves are hard at work behind the doors of the Peggy V. Helmerich Women’s Health Center neonatal intensive care unit (NICU). With the precision of an IV start and scissors in hand, they carefully cut through…
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Hillcrest South Health Care Hero of the Year
Read more: Hillcrest South Health Care Hero of the YearEven without his tall stature, endoscopy technician Clay Gay would still stand out. “I like to laugh, make fun of myself – anything to make you feel comfortable,” he admits of his outgoing personality which he says is a perfect fit at Hillcrest South. “When patients come to the hospital, they’re nervous. I like to…
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Patient Finds Healing and A New Family During Hyperbaric Oxygen Therapy
Read more: Patient Finds Healing and A New Family During Hyperbaric Oxygen TherapyOn the morning Gary Nickel noticed a small blister on the bottom of his left foot, he did not know that in weeks he would be facing a serious infection and an amputation. “I noticed my foot was getting a little red and puffy, but it wasn’t too alarming, so I really thought nothing about it,”…
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This is the Hospital I’ve Chosen – Barbara’s Story
Read more: This is the Hospital I’ve Chosen – Barbara’s StoryI’ve visited the Hillcrest South ER on three different occasions for three separate health issues. After my first visit in 2009, I knew I wanted to stay with Hillcrest South for all of my medical needs. The hospital’s quality of care is second to none. During each of my ER visits and subsequent appointments, the…
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Leadership Series with Hillcrest Henryetta Hospital Nurse Mary Fisher, RN
Read more: Leadership Series with Hillcrest Henryetta Hospital Nurse Mary Fisher, RNEvery interaction with every patient matters. It defines the patient experience and is the driving force behind Mary Fisher’s, RN, passion. “I want to be able to make that difference for patients and their loved ones,” she adds. Mary is so deeply rooted in this focus that she now serves dual roles as patient experience…
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What a Thank You Note Says about the Patient Experience
Read more: What a Thank You Note Says about the Patient ExperienceThe interactions with those you meet during life-changing events have the power to shape your entire perspective. You remember the tone of their voice, their words and their actions. You remember how they made you feel. In health care, every encounter with every patient matters. It is not only how we deliver medical care, but…
