A first-time expectant mother arrives at triage at 25 weeks pregnant with signs of preterm labor. A grandfather arrives for his first day of cardiac rehabilitation exercise three weeks after suffering a heart attack. A two-time breast cancer survivor arrives for chemotherapy the day of her 45th wedding anniversary. Did anyone hold the door open?…

After nighttime diaper changes and feedings, and once the last parent has left to return home for rest, Santa’s elves are hard at work behind the doors of the Peggy V. Helmerich Women’s Health Center neonatal intensive care unit (NICU). With the precision of an IV start and scissors in hand, they carefully cut through…

Every interaction with every patient matters. It defines the patient experience and is the driving force behind Mary Fisher’s, RN, passion. “I want to be able to make that difference for patients and their loved ones,” she adds. Mary is so deeply rooted in this focus that she now serves dual roles as patient experience…

The interactions with those you meet during life-changing events have the power to shape your entire perspective. You remember the tone of their voice, their words and their actions. You remember how they made you feel. In health care, every encounter with every patient matters. It is not only how we deliver medical care, but…

Ericha Lowe had a variety of work experience outside of health care prior to joining Hillcrest Hospital Claremore as the staffing coordinator in October. In this role, she is responsible for ensuring nurse staffing levels in all departments of the hospital for the day and night shifts provide the right amount of coverage for patient…

The Center for Diabetes Management at Hillcrest Supervisor Cassie Stanzak, RD/LD, CDE, gives an inside look into building her career at Hillcrest. I have been at Hillcrest eight years. When I started working here, I knew I wanted to do an outpatient education role, but I never thought I would grow in my profession as…

“You’re sitting there listening and until they called my name, it hadn’t even registered that it could be me,” Hillcrest Hospital Claremore CEO David Chaussard says of the moment sitting in a quality meeting with fellow CEOs and CNOs from across Ardent Health Services where he was recognized as Ardent’s 2015 CEO of the Year.…