Common Questions

You have questions. We have your answers here.

At Hillcrest, we offer a wide variety of volunteer positions and we are constantly evolving our program so that we can offer more. From greeting patients at the registration desk to knitting for the babies in the NICU, volunteers have the opportunity to engage in work that they love doing. It is our hope that by offering a wide variety of positions, there will be something to fit the talents and interests of each of our volunteers.

We want your volunteer work at Hillcrest to reflect you—your skills, your needs, your experience, your interests. Discover which volunteer positions are a good fit for you by visiting our Volunteer Positions page.

If you explore our volunteer positions but don’t find something that seems right for you, please speak to one of our volunteer coordinators[link] about it. They are constantly seeking new ideas to implement, new positions to add, and new ways to build up our program.
If spending time with patients is something you would like to try, then we have a number of volunteer positions that you might enjoy (such as Friendly Visitor volunteering, Patient Floors volunteering, Mail or Flower Delivery volunteering, or Patient Transportation volunteering). These positions involve visiting with our patients, stopping by their rooms, hand-delivering their mail or flowers, and wheeling them throughout the hospital. To see a full description of positions, visit our Volunteer Positions page.

While in all of our volunteer positions you will encounter patients, some of our positions are focused more towards assisting staff members or are task-oriented. At Hillcrest, we like to think that we have a little something for everyone.
Yes. If you are interested in gaining exposure to the medical field, then we have a number of volunteer positions that would be a good fit for you. You would get the most real medical experience as a Patient Floors Volunteer. As a Patient Floors Volunteer, you would be assigned to a floor or department which particularly holds interest for you. For example, we have many nursing students who choose to volunteer in the Emergency Room; others choose to volunteer in Registration to experience what it would be like to be a patient representative.
You must be 17 years old or older to volunteer at Hillcrest. Our Student Volunteers are between the ages of 17 and 18. For them, volunteering at Hillcrest is an opportunity to fulfill required school community service hours, to gain invaluable experience for future job or college applications, and to see the medical field up close. Our Student Volunteers typically commit to serving 80 hours in two months during the summer. The Student Volunteer Summer Program runs June through July. Interested in learning more about this program? Speak to one of our volunteer coordinators.
No. We offer positions for all ages and abilities, and most of our volunteer positions require little to no physical strain. What is most important to us is that you are doing what you feel comfortable doing. Some of our most valuable volunteers are those who simply sit and talk with our patients and visitors. If you would like to find a volunteer position that is the perfect fit for you, visit our Volunteer Positions page or contact a volunteer coordinator.
Some volunteer positions do require more walking (like Patient Transportation Volunteers, Mail & Flower Delivery Volunteers, and Patient Floors Volunteers); however, in most of our positions, our volunteers remain at their station throughout their shift.
We ask that our volunteers commit to spending at least 50 hours at Hillcrest, but you make the choice of completing those 50 hours in half a year or a whole year. Most of our volunteers come for their shift once a week; however, this is not a requirement. We value whatever amount of time you can give us. If coming once or twice a month is a better fit for your schedule, then we are happy to see you that often.
At Hillcrest, we understand that life is busy. Giving of your time to volunteer is a great sacrifice, which is why we want volunteering at Hillcrest to be on your time and fit into your schedule.

We typically ask our volunteers to choose which days of the week and morning/afternoon/evening time slots work best for them, so that we can build a schedule together.
We understand when life events sometimes interfere with your volunteer shift. We do not expect you to find a replacement for your shift—we will take care of that. We simply ask that you please call one of our volunteer coordinators if you know you won’t be able to make it ahead of time.
At Hillcrest, we have developed a special form of volunteering called "Leaf Buds." Leaf Buds are two individuals who elect to volunteer together in the same volunteer position and time slot. When you become a volunteer at Hillcrest, you may either sign up to receive a Leaf Bud, opt to not have a Leaf Bud, or join with someone you already know.

Leaf Bud Volunteering blossomed out of an effort to make volunteering at Hillcrest not only a time of service but also a social opportunity and a time for bonding with family members or friends. Now, at Hillcrest, a mom can get the chance to spend some time with her teenage daughter, a grandfather with his grandson, and two old friends will get the opportunity to see each other more often. (Note: All volunteers at Hillcrest must be 17 years old or older).
No experience is necessary to become a volunteer at Hillcrest. Individuals from a variety of backgrounds make for great volunteers, including retirees, working adults, stay-at-home parents and college students.

In becoming a volunteer, an individual must complete an interest form and background check, meet with a volunteer coordinator, and attend volunteer orientation. To learn more or to begin your journey on your way to becoming a volunteer at Hillcrest, please visit our Join page.
Background checks are mandatory for all volunteers. They help us keep Hillcrest a safe place.
TB tests (or PPD Skin Tests) are mandatory for all volunteers. At Hillcrest, we make it easy for you by providing a free TB test on-site. Talk to your volunteer coordinator about where you will need to go to get your TB test taken and read. And remember, you must come back to have your results read two to three days after the test.
Our Volunteer Orientation is split into two parts:

1. Completing an Online Video and Questionnaire After speaking to a volunteer coordinator about your completed application, you are then free to begin a short online video and questionnaire on hospital safety. You may complete this portion whenever is most convenient for you. You can either complete it in the comfort of your own home or speak to a volunteer coordinator about using the computers in the volunteer recreation area.

2. Meeting with a Volunteer Coordinator Next, you will have a meeting with the volunteer coordinator where you discuss your volunteer schedule and any volunteer positions that sound interesting to you. You will be given a tour of the facilities, receive your Hillcrest ID, and have your TB test performed. This second part of your Volunteer Orientation would last, at most, 45 minutes.

This may seem like a long process, but these steps are necessary to maintain the safe environment of Hillcrest. And, they help you become more acquainted with our facilities and feel more at home at Hillcrest.
All volunteers receive a tour of our facilities during their volunteer orientation.
At Hillcrest, our volunteers wear vests which proudly identify each of them as a “Volunteer @ Hillcrest.” We supply the vests to our volunteers free of charge. We ask that our volunteers wear khaki pants on the days they come in to the hospital.
There is free, reserved parking for our volunteers on the Hillcrest Medical Center Campus (in the Employee Parking Lot), as well as the option of free valet parking at the main entrances to Hillcrest Medical Center, Oklahoma Spine & Orthopedic Institute, and Oklahoma Heart Institute. At Hillcrest South, our volunteers park in the Physician’s Parking Lot.
When you come to work your shift as a volunteer at Hillcrest, you can go directly to your volunteering location. (You are not required to visit a volunteer coordinator or the volunteer recreation area). At your volunteering location, there will be a binder for you to use to sign in and sign out. We strive to make this process as easy as possible, so you can focus on the real reason that you're there—to volunteer!
We value the time our volunteers spend with us, so we do what we can to pamper them. It is for this reason that we offer a free meal in the hospital café to all of our volunteers after they have finished a 4-hour shift.
We want our volunteers to feel both appreciated and at home with Hillcrest HealthCare System. Thus, one of the greatest benefits of being a volunteer at Hillcrest is our commitment to making our hospitals and volunteer programs feel like a community.

Our volunteers will tell you that being around other Hillcrest volunteers, coordinators, and staff is like being surrounded by family. We work at creating a welcoming and social environment for our volunteers. We have a blast celebrating birthdays and holidays. In fact, we love celebrating so much that every year in the spring we celebrate HealthCare Volunteer Appreciation Week. Outside of those celebrations, our volunteers gather at four general meetings each year for a social hour called “Voluntea” that is arranged by the Volunteer or Auxiliary President. The culminating event of each year is our annual Volunteer Awards Banquet, where we honor our outstanding volunteers.
Silver Elite is a free program created by Hillcrest exclusively for people ages 60+, where you can make friends, enjoy free health seminars, fun activities, and in-hospital benefits. If you are 60+, then when you become a volunteer at Hillcrest, you are offered a free membership in Silver Elite. Visit the Silver Elite website to learn about the program's upcoming events and all of the perks of being a member.
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